Our Terms and Conditions

 

1. Our Guarantee

At CocoAimes we are committed to providing a high quality service at all times. If you have sent or received one of our products that you are not entirely happy with, please contact us with your comments; we need to know where we can improve our service and products, and will do all we can to put it right for you. We will attempt to respond to all queries within 24 hours.

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2. Our Offers

Any offers, discounts or voucher codes we issue are designed to be used independently, and are not available in conjunction with any other offer.

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3. The Contract Between Us

We must receive payment of the whole of the price for the products and postage that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

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4. Price

4.1 The prices payable for products that you order are as set out in our website.

4.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges depend on the total cost of your order and will be shown in the shopping basket once you have selected your items.

4.3 Occasionally, your delivery address may be classified as 'remote' which means that different delivery times and rates may be applicable. Should this be the case, we will contact you before your order is processed advising you of the new delivery time and rate. You will then be given the option of proceeding with the new costs or cancelling your order at no cost.

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5. Re-Sale

You are not permitted to sell and must not offer for sale or re-sell any of our products purchased through this website.
 

6. Our Products and Allergies

All of our products may contain nut traces, and may not be suitable for many allergy sufferers, full ingredients are provided on specific product pages and allergens will be confirmed on the packaging for the product itself. The product and any packaging is not suitable for children under 3 years old.
 

7. Cancellation

7.1 Orders may be amended or cancelled up to 5 working days before the intended delivery date.

7.2 To amend or cancel your order, please contact CocoAimes from 9.00am until 5.00pm Monday to Friday and 9.00am until 5.00pm on Saturday.

7.3 We regret that you may not cancel an order for perishable food products once your order has been dispatched.

7.4 Once you order has been dispatched and the first delivery attempt has been made, you then become the owner of the said products, we will have no other liability to you than to resend at a further postage cost to you.

8. Cancellation by us

8.1 We reserve the right to cancel the contract between us if:

8.1.1 we have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;

8.1.2 we do not deliver to your area; or

8.1.3 one or more of the products you ordered was listed at an incorrect price due to a typographical error.

8.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
 

9. Delivery of products to you

9.1 We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.

9.2 If the address supplied by you is a non-residential address (e.g. business/hospital) we will deliver to the reception/postroom/security/goods in area of the building, accepting a signature from a duly authorised representative of the business / hospital. You should specify the relevant department / ward name / room number of the recipient when placing your order. Any other details that will help us to deliver your order to the correct person at the correct time should be provided during the checkout process.

9.3 You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

9.4 The services/times stated on our website and through the checkout process start when the parcel has been collected from us and ends when the first delivery attempt is made.

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9.5 Whilst we do everything we can to dispatch your order in the time frame stated on the website, we reserve the right to withhold / delay sending your order in the event of extreme hot weather. This is to try and prevent your order melting in the post. We will update our website and social media pages during this time to notify customers of our decision to delay sending orders. Please note no refunds will be offered. We will offer to replace your order or a gift voucher to the value of your order. We also require proof of any damage/melting of your order before we will provide a replacement or gift voucher.

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10. Liability

10.1 If the products we deliver are not what you ordered, or the delivery is of an incorrect quantity we shall have no liability to you other than as set out below.

10.2 If you notify a problem to us under this clause, our only obligation will be:

10.2.1 to make good any shortage;

10.2.2 to supply and deliver substitute products if your original choice cannot be delivered for any reason; 

10.2.3 to refund to you the amount paid by you for the products in question in whatever way we choose.

10.2.4 CocoAimes takes every care to ensure your parcel reaches you in perfect condition - we can not be held responsible for damages due to postal issues.  Items are sent via Royal Mail and any claim on Royal Mail, for damage caused by them, will require photographic evidence - and we will pursue them for you on your behalf.

10.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation.

10.4 CocoAimes, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

10.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.

10.6 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

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11. Intellectual Property

You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from CocoAimes.

12. Your Use of this Website

12.1 You may not use this website for any of the following purposes:

12.1.1 disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;

12.1.2 transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;

12.1.3 interfering with any other person's use or enjoyment of the website; or

12.1.4 making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.

12.2 You will be responsible for our losses and costs resulting from your breach of this clause 12.

13. Our Right to Suspend or Cancel your Registration

13.1 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

13.2 The suspension or cancellation of your registration and your right to use this website shall not affect either party's statutory rights or liabilities.

14. Notices

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at CocoAimes, Unit 9b Lomber Hey Farm, Andrew Lane, High Lane, Stockport, SK6 8HY. All notices from us to you will be displayed on our website from time to time.

15. Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

16. Invalidity

If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

17. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

18. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

19. Entire Agreement

These Terms and Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.